Congratulations for successfully completing the Negotiation Skills Refresher course!

During the course, you learnt:

• The critical importance that preparation plays in a negotiation

• How to define ambitious objectives

• The balance of power, the information you need, asking questions

• Conditional trading, “If you, then I…”

• Closing effectively, and a whole lot more.

My parting words to you are…remember, shy kids get no sweets!